Customer reviews of NG Direct Car Sales Ltd

By Bryan R on 18 November 2017 | Verified purchase

I bought a car at an over inflated price, believing that all was in order. I paid willingly after telling the bloke i had a disabled child so needed a reliable motor. I got told i was getting a very good car with no issues. 6 days after purchasing the car the engine management light came on. £240 later im hoping theres nothing else goes wrong for a while yet. Never again

Reply from NG Direct Car Sales Ltd on 22/11/17

Thank you for the review we are sorry to here that you was unhappy with the purchase of your car, however we think it was very unfair for you to leave us a negative review, as you did not contact us to discuss that you had a issue with the car, we would of been very happy to resolve the problem for you free of charge, All our cars come with a 3 FREE MONTH WARRANTY which will cover free Diagnosis, which will cover ENGINE LIGHT. Dishonesty is not our policy all our customers come first if they have a problem, all it takes is a phone call and we WILL be there to help in every possible way we can. you stated that you paid to much for the car, we use auto trader to value and compare prices of cars sold on there. We have tried to contact you by email to resolve this problem which we was not aware of, but you have not replied back. regards NG Direct.

By Jonathan R on 06 November 2017 | Verified purchase

Great customer service, great experience very happy, second car bought from here, high standards throughout

Reply from NG Direct Car Sales Ltd on 07/11/17

Thankyou for taking time out to do a review ,we do pride ourselves on trying to give a quality service,be honest as possible,nice to no your happy with the car from all at NG direct

By Wendy D on 05 November 2017 | Verified purchase

Car was exactly as described. Friendly, professional guys. Probably one of the best and easiest car buying experiences we've had. Well worth the 300 mile round trip for a cracking car.

Reply from NG Direct Car Sales Ltd on 06/11/17

Thankyou ,for the review.yes it was a nice car ,one you had been looking for quite a while,pictures on autotrader gave you a look all over the car. When you came and test drove it ,you knew it was the right choice for you ,as you say friendly ,honest and professional ,we do try to be ..all the best NG direct

By Nicola J on 22 October 2017 | Verified purchase

Call back was really fast, good opening times, easy to find. Service was fast and efficient, really friendly and welcoming

Reply from NG Direct Car Sales Ltd on 23/10/17

Thankyou Nicola,Ben for the review ..we do try and offer a quality service,fast and friendly,we welcome all customers,as car buying can be stressful,we all try and give best advice to one an all.from all at NG Direct

By Lyndon D on 09 October 2017 | Verified purchase

Excellent service. No hard sale , friendly and very helpful. Nothing was too much to ask for. Went out of their way to help and make the whole transaction very enjoyable. Thanks guys for great experience.

Reply from NG Direct Car Sales Ltd on 10/10/17

Thankyou for the review,as you say no hard sell .we try to make car buying as smooth and simple as possible,as it can be frustrating and confusing ,nice to no your happy with the car you purchased ,all the best NG DIRECT

By Ian H on 08 October 2017 | Verified purchase

A wide range of cars to look at.like the fact you can look around without being pressured. Looked at loads of different car garages found this one to be the best priced.

Reply from NG Direct Car Sales Ltd on 09/10/17

hi ian, Thankyou for taking time out to do a review.we always try to be helpful,allow customers to view ,test drive and make there minds up .like you say no pressure at all,we are very grateful you chose ourselves to buy a car from ,and at the right price ,regards ng direct

By Samuel C on 23 September 2017 | Verified purchase

lovely car, nice test drive. two blokes who were there were great with me. easy transaction and pleasant sale. however, driving back down the motorway at 70mph the steering wheel was shaking ridiculously. took it to the local garage who checked the wheel balance. in which he laughed at the state of the wheel. it had 330g of weights that wasn’t needed. when they got taken off the wheel was 10g out. however, it cost me £20 to sort and it runs like a dream. very happy. just a shame i didn’t get chance to put the foot down on the motorway, that’s the only reason i’ve given 4 stars. would deal with again though. thank you

Reply from NG Direct Car Sales Ltd on 24/09/17

thanks sam for review .sorry to hear about wheel ,how ever we dont do test drives on the motorway as we are half hr from them ,all roads here are 30mph or 40 ,good to hear you love the car,regards from all at ngdirect

By Helen S on 11 September 2017 | Verified purchase

Very helpful, no hard sell and good priced cars. Happy with my car

Reply from NG Direct Car Sales Ltd on 12/09/17

thankyou helen for the review from all at ng direct

By David T on 05 September 2017 | Verified purchase

easy to deal with and process was quick. A bulb was out on the car but i couldn't be bothered to take it back for them to sort so did this myself.

Reply from NG Direct Car Sales Ltd on 07/09/17

hi david ,,nice to no your happy with your purchase,thanks for review ,regards ng direct

By Gwendoline T on 05 September 2017 | Verified purchase

No 'suited up' salesmen pressurizing one to buy. Allows one to browse cars in their own time. Staff answered all questions and fair with 'trade in' Friendly and helpful staff.

Reply from NG Direct Car Sales Ltd on 07/09/17

thankyou for taking time out to write a review ,we try and make everyone feel at ease when buying a car .and yes are very fair when part exchanging any car ,from all at ng direct